Help Center

Frequently Asked Questions

How do I request a consultation or service quote?

You can book a consultation directly through our website’s “Get Started” form or by contacting our support team.

What industries does TTS Inc. specialize in?

We work across hospitality, enterprise, manufacturing, government, and residential sectors, tailoring solutions to each environment.

Do you provide global support?

Yes, we operate offices in Canada, the U.S., and the UAE, with remote and onsite services available worldwide.

How quickly can your IT helpdesk respond to issues?

Our SLA-backed helpdesk provides 24/7 support, with response times based on your service plan.

Do you offer IT outsourcing for small and mid-sized businesses?

Yes, we provide scalable IT outsourcing packages suitable for SMBs as well as large enterprises.

How do you protect businesses against cyber threats?

We use next-gen firewalls, endpoint protection, cloud security, and monitoring tools to prevent and respond to threats.

Can your access control systems integrate with existing locks or infrastructure?

Yes, our solutions are designed to retrofit into existing hardware or integrate with new building management systems.

Do you provide mobile access and intercom solutions?

Yes, we offer mobile-first entry, cloud-based intercoms, and visitor management systems for residential and enterprise facilities.

What surveillance brands do you work with?

We partner with Hikvision, Avigilon, Axis, Verkada, Dahua, and others to deliver AI-powered CCTV solutions.

Do you provide video conferencing and AV solutions for hybrid work?

Yes, we design and install video conferencing, PA systems, IPTV, radio, and video wall solutions for enterprises.

Can you integrate communication systems with security platforms?

Absolutely. Our PA, IPTV, and radio systems can be linked with fire alarms, CCTV, and command centers for unified operations.

What’s included in a preventive maintenance plan?

Regular inspections, system testing, patching, and reporting to keep your systems reliable and compliant.

Do you offer extended warranty coverage?

Yes, we provide extended warranties for IT, access control, CCTV, and communication systems, covering both hardware and software.

How does 24/7 monitoring work?

Our team continuously monitors your systems and sends proactive alerts if issues arise, backed by SLA-driven response times.