Privacy Policy
Top Tech Solutions, is committed to protecting the privacy of personal information in the course of its operation and administration of the Canadian country code top-level domain name (the “Registry”). As part of this commitment, we have set out this Privacy Policy to outline the manner in which TOP TECH SOLUTIONS collects, uses, discloses and otherwise manages personal information in its custody and control.
Definitions
Capitalized terms used in this Policy that are not defined in this Policy have the meanings specified in By-Law No. 1 of TOP TECH SOLUTIONS.
.CA – means the Internet country code top-level domain for Canada.
Domain Name - means a .CA domain name or sub-domain name.
Law Enforcement Requester – means a member of a Canadian law enforcement or national security agency that is a government institution or part of a government institution, who has identified its lawful authority to obtain the Information, and who complies with all of the obligations of the Request for Disclosure of Registrant Information for Law Enforcement and National Security Agencies - Rules and Procedures.
Person - means an individual, a corporation, a partnership, a trust, an unincorporated organization, association or club, the government of a country or any political subdivision thereof, or any agency or department of any such government, any of the individuals or entities listed in the Canadian Presence
Website – means www.ttsinc.ca or such other TOP TECH SOLUTIONS website(s) as may be created by TOP TECH SOLUTIONS from time to time.
Collection and Use of Personal Information
We may collect personal information when you:
• Register to become a TOP TECH SOLUTIONS member;
• Participate in surveys, contests, calls for public comment, events or activities;
• Visit our Website;
• Apply for employment on our Website; and
• Contact our Customer Service Department, or otherwise contact us or one of our service providers with a comment, question or complaint.
Membership
To become a TOP TECH SOLUTIONS member, we collect information about you such as your name and contact information.
Information collected from TOP TECH SOLUTIONS members includes:
• Your name, mailing address, telephone number, and e-mail address;
We collect this information to maintain TOP TECH SOLUTIONS membership records, to confirm your identity, to conduct the affairs of TOP TECH SOLUTIONS that involve members, and as may be required by law. We may also use your membership information to contact you about TOP TECH SOLUTIONS member issues. You may opt out of receiving non-mandatory membership emails by contacting TOP TECH SOLUTIONS at ttsincunsubscribe@ttsinc.ca. Additional information on TOP TECH SOLUTIONS membership is available on the TOP TECH SOLUTIONS membership homepage.
Participation in surveys, contests, calls for public comment, events or activities
We may offer you the opportunity to participate in one of our surveys, contests, calls for public comment, events or activities. We may collect information that identifies you (such as your name, contact information and any information you include in a call for public comment or related materials) to administer your participation in the survey, contest, call for public comment, event or activity. We may also use your contact information to send you information in connection with these activities. You may opt out of receiving these e-mails by contacting TOP TECH SOLUTIONS at unsubscribe@ttsinc.ca.
In participating in a TOP TECH SOLUTIONS survey, the information obtained is used in an aggregated non-personally identifiable form. We use this information to help understand our Registrants and TOP TECH SOLUTIONS members, and to enhance our service offerings, and events.
Employment at TOP TECH SOLUTIONS
We advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with information that identifies you (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for employment.
Customer Service
When you contact our Customer Service Department, or otherwise contact us or one of our service providers for support, or with a comment, question or complaint, you may be asked for information that identifies you (such as your name and contact information), along with additional information we need to help us provide support, answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future, and to improve our customer service.
Disclosures of Personal Information
We will not disclose, trade, rent, sell or otherwise transfer your personal information, to any third party other than as set out in this policy.
Service Provider Arrangements
We may transfer (or otherwise make available) your personal information to third parties who provide services on our behalf. For example, we may use service providers to host our website, operate certain of its features, send e-mail, run our surveys and contests, conduct customer research, and manage and analyze data.
Before transferring (or otherwise making available) any personal information to any third party service provider, TOP TECH SOLUTIONS enters into an agreement with the service provider pursuant to which it is required to use the personal information solely for the purpose of providing the service and to maintain security and privacy measures at least as stringent as those of TOP TECH SOLUTIONS. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Legal
TOP TECH SOLUTIONS may provide your personal information in response to a search warrant or other legally valid inquiry or order, or as otherwise required by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims.
Website Information
When you visit our website the web server logs IP addresses, the referring website, and associated information relating to the requests made.
Cookies
We may use session cookies to ensure a smooth and convenient site visit. A cookie is a tiny element of data that our Website can send to your Web browser, which may then be stored on your computer. We use cookies on pages of our Website where we require you to log in. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website. We may also use a third party to help us gather and analyze information about the areas that you visit on the Website to evaluate and improve the customer experience and the convenience of the Website, and to help us evaluate some of the specific information related to your Website visits.
Safeguards
We have implemented measures designed to protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. These safeguards include firewalls and antivirus protection on our servers, and training of our staff.
Access to your Personal Information
You may request access, updating and correcting of inaccuracies to the personal information we have in our custody or control by e-mailing or writing to us at the contact information set out below. In the regular course of business, if you request access, updating or correcting of information related to your Domain Name Registration, your request will be sent directly to your Registrar and we suggest you send your request directly to them. At the time of your request, we may need further information from you to verify your identity, before we can provide you with the personal information we hold.
Contact Us
The intention of this policy is to answer your questions about our privacy policy and practices. Should you be interested in more detailed information about our procedures and practices, please contact our Chief Privacy Officer:
Top Tech Solutions
6193 Boul. Metropolitain Est
Suite 202
Montreal, Quebec
H1P 1X7
privacy@ttsinc.ca